November 18, 2021

5W PR Blog

Public Relations Insights from Top PR Firm 5W Public Relations

B2B Marketing Mistakes

B2B Marketing Mistakes 1

When it comes to B2B business success, optimizing the marketing strategy is one of the main components that leads to that success. However, most companies in the B2B industry end up losing out on the potential success simply because they make mistakes and don’t optimize all their marketing strategies.

Misunderstanding Clients

One of the biggest and most common mistakes that companies in the B2B industry tend to make is assuming all of their customers are the same. Just because B2B companies tend to acquire fewer customers compared to other types of businesses, it doesn’t mean those customers don’t deserve to get great service.

The key to success in understanding clients is the segmentation of the target audience.

B2B companies should be able to separate their customers into different groups that are based on specific traits such as location or size. This allows companies to create more personalized marketing campaigns that are tailor-made for each segment of the target audience and that provide the company with a competitive edge in the market.

Calls to Action (CTAs)

Whether it’s a small or big business, every company needs something that inspires customers to make a purchase. That’s where calls to action come into play, which encourages people to make purchases. But many B2B businesses tend to make the mistake of not having a clear enough CTA, which results in a decrease in conversion rates.

The best way to go about avoiding this mistake is by creating CTAs that are placed creatively and are well-timed. The reason for that is because most B2B products or services tend to be a bit more complicated to explain to consumers compared to solutions in the B2C industry.

Social Media Platforms

Plenty of times, companies in the B2B industry tend to overlook or even completely ignore the power of social media when it comes to marketing. Yet social media is a very powerful marketing tool when it comes to finding and contacting potential customers or positioning a company as an industry leader through thought leadership.

Companies can also use social media when it comes to learning more about their customers in order to improve the buying journey. Social media can be used to tell stories to improve brand awareness, or to help customers convert.

The key element to using social media platforms with B2B companies is to find a business’ brand voice, and to engage with the customers in a public way. This can create stronger relationships with the target audience.

Tracking Progress

Finally, tracking the progress of each marketing campaign is key for a successful marketing strategy for any business– not just those in the B2B industry. Many companies tend to make the mistake of not tracking the right metrics that show the progress and performance of a campaign, or of not ensuring that their marketing budget is actually providing an ROI.

Some of the main metrics that companies should be tracking include the percentage of potential customers that convert, and the percentage of leads that have engaged with the marketing campaign.

There’s also the average customer cost, which can help businesses figure out if they’re spending too much on their marketing efforts, and how to optimize their marketing spending.