In recent years, small healthcare companies in Europe have been making significant strides, not only in terms of innovation and healthcare delivery but also in shaping how their brands are perceived through powerful healthcare public relations (PR) campaigns. These companies, often nimble and flexible compared to larger corporations, have the ability to create personal, impactful connections with their audiences, whether through a social media campaign, educational outreach, or community-based initiatives. In a market traditionally dominated by multinational giants, these smaller companies are beginning to make their mark in both their industry and the public eye.
Healthcare is a rapidly evolving sector, with continuous advances in medical technology, drug development, and patient care models. At the same time, there is increasing pressure on these small healthcare companies to not only provide value through their products or services but also build trust and transparency with consumers, patients, and stakeholders. This has led many of these businesses to invest in creative and innovative PR strategies that help position them as trustworthy, responsible, and community-oriented players in the healthcare ecosystem.
This op-ed will examine how small European healthcare companies are utilizing their PR campaigns to carve out a space in an often competitive and complex landscape. Through examples of successful PR campaigns, we’ll explore the strategies these companies use to enhance their brand recognition, foster trust, and connect with their target audiences.
5WPR Insights
Understanding the Power of PR in the Healthcare Sector
PR in the healthcare industry is a double-edged sword. On one hand, healthcare companies need to manage their image, especially when handling sensitive topics such as patient outcomes, drug safety, or treatment protocols. On the other hand, effective PR can lead to consumer confidence, patient engagement, and widespread public support. The rise of social media and online platforms has made it possible for healthcare companies, even small ones, to engage with broader audiences, including patients, caregivers, healthcare professionals, and policy influencers. However, navigating this complex communication landscape requires a fine-tuned PR approach.
In a crowded market where larger competitors often dominate, small healthcare companies need to differentiate themselves with authentic, targeted, and emotionally resonant PR campaigns. Consumers and patients want to know that they can trust the companies behind the products and services they rely on. It’s no longer enough to simply sell a service or product; companies must also demonstrate that they care about the individuals and communities they serve.
A Case Study Approach: Small Healthcare Companies with Successful PR Campaigns
1. BioSerenity (France): Pioneering a Digital Health Revolution
BioSerenity is a prime example of a small healthcare company using PR to its advantage in an increasingly digital healthcare world. Based in France, BioSerenity specializes in developing innovative healthcare solutions for chronic disease management, such as its flagship product, the “Neurosteer” system for managing neurological conditions.
The company’s PR strategy effectively emphasizes its commitment to enhancing patients’ lives by integrating wearable devices with telemedicine platforms. One of their standout PR campaigns revolves around their involvement in France’s digital health ecosystem. BioSerenity’s PR team uses storytelling techniques to highlight how their products—such as wearable EEGs for monitoring brain activity—offer convenience and comfort to patients who may have otherwise struggled with more traditional diagnostic procedures.
Moreover, BioSerenity partnered with French public health initiatives to advocate for the adoption of digital health solutions in the management of chronic diseases, earning positive media coverage across key health publications. Their PR campaign successfully balanced the promotion of the brand’s innovative products with an emphasis on patient care and accessibility, all while maintaining transparency and open dialogue about the challenges of digital health solutions.
The company’s PR success is not just limited to its technological advancements but also its commitment to improving the healthcare system through collaboration with healthcare professionals, government agencies, and patient advocacy groups. This transparent approach helps humanize the company and cultivates trust with both patients and healthcare providers.
2. Stryker (Germany): Enhancing Patient Outcomes through Public Awareness
While Stryker is not as small as BioSerenity, it is a leading example of how smaller or mid-sized healthcare companies can use PR effectively to impact patient outcomes. This US-based multinational has a substantial presence in Europe, where it focuses on products related to orthopedics, surgical equipment, and medical technologies. Its recent PR campaigns in Germany have garnered significant attention, primarily due to its focus on improving patient outcomes through education and awareness.
Stryker’s PR strategy centers around increasing awareness of its surgical and trauma products, particularly in the field of joint replacement. Their PR campaigns have been particularly effective in creating dialogues around the importance of advanced technologies in improving surgical outcomes. Through partnerships with influencers in the medical field, targeted campaigns in key regional media, and sponsorships of prominent medical conferences, Stryker has positioned itself as a leader in improving patient recovery times and long-term outcomes.
A noteworthy PR initiative involved educating patients and healthcare providers on the benefits of personalized joint replacement surgeries. By collaborating with influential healthcare professionals and using compelling patient testimonials, Stryker has been able to humanize the brand while positioning its technology as crucial in reducing pain and improving mobility for people with joint disorders. This type of approach makes a company’s product not just a piece of technology but a life-changing solution for real people.
3. Mediclinic (Switzerland): Creating Community Engagement
Mediclinic is a small but influential healthcare provider based in Switzerland, and their PR campaigns focus primarily on building strong local relationships. Through patient advocacy, community outreach, and educational initiatives, Mediclinic has successfully cultivated an image of trustworthiness and dedication to patient care.
One of Mediclinic’s most effective PR strategies involves its commitment to preventative healthcare. Through partnerships with local fitness centers, the company promotes regular health screenings and early detection. Mediclinic uses a multi-channel PR approach to engage patients in conversations about the importance of maintaining health before a problem arises. Their campaigns frequently feature local health influencers, as well as real-life testimonials from patients whose health outcomes improved because of the hospital’s proactive care.
The company also leverages social media platforms to amplify its PR efforts, offering free online consultations, health tips, and information about emerging health trends. By creating a dialogue between patients and healthcare professionals, Mediclinic has successfully used PR to reinforce its image as an accessible, community-focused provider.
This type of community-based approach is particularly useful for smaller healthcare companies that may not have the marketing budgets of larger institutions. By focusing on creating genuine connections with their audience, Mediclinic has managed to increase its visibility and customer loyalty.
4. Immunethep (Italy): Leveraging Patient-Centered PR Campaigns
Immunethep, a small biotech company based in Italy, specializes in developing immunotherapies for cancer treatment. Given the highly competitive and often intimidating world of pharmaceutical and biotech companies, Immunethep stands out for its PR approach that centers on patient empowerment and education.
In their recent PR campaigns, Immunethep partnered with patient advocacy groups to raise awareness about immunotherapy options for cancer patients. Their communication strategy revolves around humanizing the science behind their treatments by showcasing personal stories of patients who have benefited from their therapies. Immunethep’s PR team has worked diligently to position the company as not just a biotech leader but as a passionate advocate for the patients it serves.
The campaign also focuses on educating the public and healthcare professionals about the potential of immunotherapy, a field still relatively unknown to some segments of the population. Through media partnerships, patient testimonials, and transparent discussions with medical experts, Immunethep has successfully built trust within the medical community and among potential patients.
The company’s use of PR is especially impactful because it fosters empathy and understanding in an industry often perceived as distant or overly complex. Immunethep’s human-centered PR approach helps patients feel seen and heard, which is critical in building long-term trust and support.
The Key Takeaways: How Small European Healthcare Companies Are Shaping Their PR Campaigns
- Emphasizing Innovation and Technology: Many small healthcare companies have successfully used their PR campaigns to highlight the groundbreaking technologies or services they offer. Whether through digital health solutions, personalized medicine, or advancements in diagnostics, showcasing how their innovations are making a difference in patients’ lives is crucial in differentiating themselves from competitors.
- Humanizing the Brand: A common thread among successful PR campaigns is the humanization of the brand. Small companies have used patient stories, educational outreach, and community engagement to connect emotionally with their audience. By placing people at the heart of their messaging, these companies are not only marketing products or services but also fostering trust and empathy.
- Transparency and Education: Trust is paramount in healthcare, and small companies have effectively used their PR strategies to create transparency around their processes, research, and patient care. Educational content, be it through blog posts, videos, or social media, is another way these companies establish themselves as credible, authoritative sources in the healthcare space.
- Leveraging Community and Social Media: Smaller companies can often be more agile in responding to local needs and engaging with communities. PR campaigns that focus on localized outreach, partnerships with local influencers, and even social media engagement have proven successful in fostering loyalty and building a strong reputation.
- Collaborations with Patient Advocacy Groups: Small healthcare companies that engage with patient advocacy organizations build strong, trust-based relationships that enhance their credibility. Whether in the biotech or pharmaceutical sector, partnering with organizations that champion patient rights and education has become a powerful PR strategy.
The European healthcare landscape is increasingly diverse, with small companies rising to the occasion with innovative solutions and effective healthcare PR strategies that help them stand out. While larger corporations often have the advantage of size and resources, small healthcare companies have proven that with creative and human-centered PR campaigns, they can gain trust, build meaningful relationships, and ultimately carve out a niche in a competitive field. From patient-centered campaigns to cutting-edge technological solutions, these smaller players are defining the future of healthcare and setting new standards for how the industry communicates with the world.
In a time when the line between healthcare and personal stories is increasingly blurred, small companies in Europe are learning that it’s not just about providing services but also about telling stories that matter. And in a world where people care as much about the story behind the treatment as the treatment itself, this is a strategy that is paying off in remarkable ways.
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